This Privacy Policy describes how Giveaway Genie Ltd, (“Giveaway Genie Ltd “, “we” or “us”) will make use of your data when you access our website, participate in our competition or contact us. Giveaway Genie Ltd are the controllers for the personal data we collect in this context. 

Personal information we collect:

Contact information, such as name, postal location, email address and telephone number.

Your marketing preferences, including any consents you have given us.

Photographs, video recordings and information about you in connection with competition outcomes.

Information related to the browser or device you use to access our website.

How do we use your personal information?

Communicating with you, including sending you automated service messages.

Providing customer services and arranging the delivery or other provision of prizes.

To verify your identity.

Your information is used for taking payments.

Using your information, photographs and video recordings of you for publicity purposes.

We monitor use of our websites and online services, and use your information to help us improve and protect our products, content, services and websites, both online and offline.

We use information you provide to personalise our website, products or services for you.

if you provide a credit or debit card as payment, we use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud.

We monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law.

We use information you provide to investigate any complaints received from you or from others, about our website or our products or services.

We will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation).

We use data of some individuals to invite them to take part in market research.

Where you give us consent:

We will send you direct marketing in relation to our current activities, future events and competitions, or other products and services provided by us, our affiliates and carefully selected partners.

We will collect information from your responses to surveys, where you chose to participate in them.

We place cookies and use similar technologies in accordance with our Cookies Notice and the information provided to you when those technologies are used.

On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

Sharing your personal Information:

We will never share, distribute, or sell your personal information to any non-essential service.

Text Marketing and Notifications:

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications and text marketing offers. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

Withdrawing consent or otherwise objecting to direct marketing:

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.  You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

Who will we share this data with, where and when?

When you enter a sweepstake, we may share your personal data with the charity we designate as the benefiting charity for such sweepstakes and with any entity providing prizes for that sweepstakes. 

Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

Personal data will also be shared with third party service providers, who will process it on behalf of Giveaway Genie Ltd for the purposes identified above.  Such third parties include providers of website hosting, maintenance, call center operation, card verification services, identity checking and customer relationship management systems.  We also share personal data about you with third party advertisers.

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

If you post a comment to our website, the information that you choose to post, including any personal data that you choose to post, may be available generally to the public

Your rights:

If you are a UK or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above.

Data Retention:

Where we process Giveaway Genie Ltd account data, we do this for as long as you are an active user of our sites and for 6 years after this.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

Where we process personal data for site security purposes, we retain it for 12 months.

Where we process personal data in connection with processing your contest entry, we keep the data for 6 years from your last interaction with us.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at [email protected]